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Refund & Credit Policy

Refund & Credit Policy

Refunds and Accounts Credits 

All refunds will be issued to the original payment method. If cash, Electronic Check Processing, expired credit card, or check were used in the original payment, we must issue a check for the refund amount. A monetary credit can be made to a customer's account for future use. 
Credits may be issued for medical or emergency situations with appropriate documentation. The credit to the account will expire in two years. 

  • Camps- Requests for refunds, credits, or transfers must be received by Thursday at 10:00 AM prior to the Camp start date.
  • Classes- There are no refunds for classes. Requests for credits or transfers must be received by Thursday at 10:00 AM prior to the start date.
  • Credit Reconciliation- In the instance that a credit expires, all efforts will be made to contact the client about the pending expiration. All credits will be reallocated to either the youth scholarship fund or the General Fund.

District Cancellations 

  • Program Cancellation- All program cancellations due to low enrollment or any other unforeseen circumstance will be refunded.
  • Class Cancellation- Individual classes canceled due to rain, heat, or air quality will be rescheduled for up to one week at the end of the season, when possible. There are no refunds for individual canceled classes.
  • Youth Leadership Program- Registration fee is refunded if the applicant is not accepted into the program.